Average Reviews:
(More customer reviews)We had this unit installed less than 2 years ago. Worked great until last weekend- when I noticed water dripping from the bottom. Called a service rep who came out and said the heat exchanger was leaking and would need to be replaced- after much back and forth between the regional tech rep and the tech manager in the Takagi main office- Takagi reluctantly agreed honor the warranty for the part- but labor and shipping is not included. $50 have the part overnighted (no hot water) and $500 for the install. Again- the unit is less than 2 years old and only 2 of us in the house.
Reading online I see there are lots of similar complaints regarding Takagi quality and service. Had I known I would have chosen I different brand. There are many others out there with better warranties- make sure which ever you chose covers LABOR for fixing their own part failure.
While the regional Takagi rep here in FL was nice and helpful- the manager in the main office was rude and curt on the phone to me- making me feel like it was my fault for the unit breaking. I can only hope that this replacement part lasts for more than a few years, although judging by other people's posts online about Takagi quality, it is unlikely.
Click Here to see more reviews about: Takagi T-K3-OS NG Natural Gas Tankless Water Heater, 190000 BTU
This Item is discontinued and Replaced by T-K4-OS-NG (http://www.amazon.com/gp/product/B004GIDZIQ).The Takagi T-K3-OS-NG Takagi Tankless Water Heater is a Natural Gas model and is built for outdoor installations only. This model is ideal for warmer climates, does not require any additional venting (which makes the set-up process much easier and reduces the installation costs) and comes with a built-in freeze protection. It is perfect for domestic hot water or hydronic/radiant heating applications in small to mid size residential homes or apartments with 2-3 bathrooms and can replace a 50-gallon standard storage tank-type water heater. When compared to a regular storage-tank water heater, installing the T-K3-OS model can save homeowners up to 45% on their monthly gas bills. Specs: Product Specs Type: Natural Gas (NG) Gas Input: 5" W.C. Width: 13-8/10" Height: 20-1/2" Flow Rate: 0.5-7 GPM Amperage: 0.67 Application: Plumbing Voltage: 120v Depth: 8-1/2" Vent Size: 4" Vent Type: Stainless Steel Wattage: 80.0 Efficiency: 0.83% Heating Capacity: 2-3 Bathrooms Water Connection: 3/4" Gas Connection: 3/4" BTU Input: 190000.0 Temperature Range (F): 113-167 F
