Average Reviews:
(More customer reviews)I like this water heater quite a bit. This is a huge money saver if you only use hot water a few times a day. If you have people taking showers all day long, it is probably less so.
I researched these heaters on-line and found some people were pretty negative about them while other people were positive. I figured I would address the biggest complaints.
Complaint: It takes a while to get hot water.
Response: This is probably the biggest downside. It does take a bit longer to get hot water... this is less noticeable the longer it took to get hot water in the first place, however. If your point of use is far from your old tank, the extra delay is hardly noticeable.
Complaint: If you shut off the hot water and start it again you will get a burst of cold water.
Response: I've never observed this phenomenon. The hot water heater will shut off, and about bit of water must pass through it before it turns on again, but the thing is, the heat exchanger is still hot. So you are not going to get a burst of cold water in between uses of hot water, unless you've had the water off for a long time... in which case the water in your pipes is going to be cold as well.
Complaint: Not enough volume
Response: I've had no problem with volume of hot water with this model and the shower or dishwasher or any other appliance. I have it turned up all the way for the dishwasher, so this is the most restrictive setting. At any lower setting, or elsewhere in the US where the ground water isn't as cold as it is here, will have more water. They make a bigger model if you need to run two showers at once. That is not an issue for me.
Over all I'm very happy with this unit. The quality is excellent. The kit was complete. I've had no trouble with it. Installation is easy if you have basic plumbing skills. The hardest part - by far - of the installation is the venting. The exhaust gas is high temp, so you have to watch how close you get to combustible materials. This is a very good choice for anyone with an electric water heater, or someone who has a gas water heater that needs to be replaced.
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