Average Reviews:
(More customer reviews)I purchase this product from DIYcontrols a few weeks ago. The product comes with an on line installation guide and video for the product that are very helpful. When I had additional questions that the plumber needed to know prior to installation, DIYcontrols responded rapidly. For my particular water heater the copper pipes are soldered together and attach to the heater, which meant that I needed to buy a union, as well as male and female ends that could be connected to the devise and soldered to the existing pipe.
The first device arrived defective and the valve would not close; unfortunately, I already had a plumber at the house to install the device and DIYcontrols does not have effective weekend support, so I had the plumber leave. The following Monday Scott Walker from ONSITE PRO, the manufactor of the device, called me to find out what happened and was very appologetic and said that he would send me out a new one ASAP, which he did.
The new device worked exactly as advertised and the plumber was able to install it in a little over an hour without any difficulty.
I would rate the custer service at ONSITE Pro and integrity of their workers as outstanding.
In regard to the device, I recommend to plug it in prior to having a plumber come by the ensure it is functioning correctly; however, from most of the other reviews from other sites the valve sticking does not appear to be a normal issue so it shouldn't be a worry. If you are afraid of the valve sticking, either in the open or closed position due to the motor malfunction, there is a manual override so that the valve can be opened.
My plumber was impressed at the quality of the product and I think that having it is a great idea to prevent costly water damage.
Click Here to see more reviews about: Aqua Managers - FS 1 1/4-NPT - Floodstop for Water Heaters Water Leak Detection System - White - 1.25 in. pipe
No comments:
Post a Comment